Terms of Trade


PAYMENT
We accept the following methods of payment:
VISA (incl. VISA/Dankort)
Mastercard / Eurocard
Maestro
PayPal

All payments between our payment system and the cardholder are made through an encrypted SSL-line (Secure Socket Layer).

SHIPPING
We ship to all EU-countries and USA. All orders are shipped from Copenhagen (Denmark). 

Shipping to Scandinavia, Benelux and Germany will be carried out by PostNord. PostNord often collaborate with the local post delivery service for end delivery. Depending on the service provided by the local partner, the parcel will be delivered at the nearest drop point (post office or similar) or delivered to your address.

Shipping to other geographies will generally be carried out by FedEx. FedEx deliver to your door. If you miss the first delivery you can contact FedEx to arrange for a second delivery by following the instructions sent to you via email or a missed delivery note from FedEx.

When your order has been shipped, you will receive an email with tracking information.

Delivery times shipping (expected):
Europe: 3-7 business days
USA 5-12 business days
* Some countries, remote cities or islands may have longer delivery times. 

PRICES
When shopping from within the EU, all displayed prices include VAT. When shopping from outside the EU, the prices displayed are excluding VAT. All products are sent to you from Copenhagen, Denmark, so if you are shopping from outside the EU, please note that local VAT and custom fees may apply. Prices do not include delivery charges which will be calculated at checkout. 

DELIVERY
Depending on your country, standard shipping rates varies from 0-10 EUR in the EU. For the rest of the world standard shipping rates varies from EUR 10-20. 

Shipping costs will be shown in your cart upon checkout.

Deliveries outside the European Union
Please be advised that local taxes and import duties may apply and is not included in the shipping costs.

RETURNS

Please contact us before returning any items
Products are to be returned in original condition in original, undamaged packaging. Returned goods should be protected in a box. No tape is to be attached to the product.

The cost of returning the item is to be paid by the buyer. When return goods are received in accordance to the above criteria, we will refund the value of your order.